PRIVACY & RETURNS/REFUNDS POLICIES

The information you supply to Old Dominion Railways is confidential and will not be shared with others. This includes your name, address, telephone, e-mail address, and credit card or checking account information.

OldDominionRailways.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

PayPal.com is the only direct payment gateway that Old Dominion Railways uses through Wix.com. PayPal and Wix.com adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. When you place an order, you do so using a Secure Order Form. This establishes a secure connection between your computer and the Wix.com and PayPal servers using Secure Sockets Layers (SSL), an advanced encryption technology used to protect the storage and transfer of your data from unauthorized parties.

Old Dominion Railways also uses Elavon.com credit card payment processing services. You provide your credit card information to us and it’s entered into the secure Elavon payment processing system, or you’ll receive an email from the Elavon credit card processing system, and use the provided link to enter your own credit card information into their secure system. Elavon’s credit card payment processing system adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. When you or Old Dominion Railways uses the Elavon.com credit card payment system, it's processed using Secure Sockets Layers, an advanced encryption technology used to protect the storage and transfer of your data from unauthorized parties..

CANCELLATION/RETURN AND REFUND POLICY

You can cancel your purchase with Old Dominion Railways at any time prior to the item being shipped and your credit card, PayPal or personal check funds will be refunded to you.

Old Dominion Railways does not accept returns on locomotives and train cars since they can't then be resold as new or like-new items. Other items can be returned for a refund or exchange if they have not been opened or used and have been returned in their original sealed packages. The original shipping costs are not refundable and the buyer is responsible for the return shipping costs; items returned damaged during shipping will not be refunded......customers should insure the shipment to protect themselves from possible shipping damage or loss.

LGB locomotives and train cars that are special ordered by Old Dominion Railways from Marklin Inc USA for a customer will normally require a 30 - 50 percent deposit and may be subject to a price increase from the quoted price due to the U.S. dollar to euros exchange rate, and/or production costs increases at the Marklin Germany factory. These special orders are usually not cancellable after Old Dominion Railways orders the item from Marklin Inc USA. If the customer fails to pay for the special order item(s) after delivery to Old Dominion Railways, McLean, VA, the customer's deposit may be forfeited.
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OLD DOMINION RAILWAYS

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